To respond more promptly to requests, please adhere to the recommendations below:

A request should focus on a single subject and include​: 
1. A clear formulation of the question/problem/request
2. The complete content of the system-generated error (if you received one) in *.txt format, sent using the copy/paste function – NOT a picture or a screenshot for error content!!  
3. A succinct description of the actions that led to the error/situation – to facilitate rapid reproduction of the error/situation
4. OPTIONAL: A screenshot of the situation/result obtained if no error was generated